|Q1. What is your shop phone number?
A1. (07) 3802 8746
Q2. What is your shop address?
A2. Shop 4/1-3 Central Court, HILLCREST QLD 4118 Australia
Q3. How do I get to your shop?
A3. Please click on this google maps link for directions. It will open a new browser window for you.
Q4. What are your shop opening hours?
A4. Monday to Wednesday 9am until 5.30pm AEST. Thursday to Friday 9am unil 6.30pm AEST. Saturday 9am until 4pm AEST. Sundays closed.
Q5. Can I pick up from your shop?
A5. Yes you can during shop opening hours.
Q6. Do you have eftpos at the shop?
A6. Yes we do. We accept Visa, Mastercard, Eftpos and AMEX.
Q7. Do you accept direct deposit into a bank account?
A7. Yes we do, contact us at [email protected] to place an order and we will provide the bank details. Please note that we only ship goods after the funds have cleared in our bank account.
Q8. Do you issue a tax invoice/receipt?
A8. Yes we do. We are a Registered Australian Business ABN 29761626043. We are registered for GST and all prices include 10% GST.
Q9. Can you try to find a book for me?
A9. Yes we can. We do lots of special orders. Please click on this link for our offline search service form.
Q10. Do you combine postage?
A10. Yes we do. We have a flat rate of $9.50 for orders under $150.00. Orders of $150 and over qualify for our free Australia wide domestic postage offer.
Q11. Do you provide a tracking number when you ship a parcel to me?
A11. Yes we do. You should get tracking updates to the email address you used for your purchase. A tracking number is also provided upon request.
Q12. Why didn't you reply to my offline search query?
A12. We reply to most queries within 24 hours but sometimes we have problems with emails bouncing back because the email address isn't valid. Occasionally there might be a typo in the email address provided. Please check that you have your email address typed correctly. If you didn't get a reply please contact us again at [email protected]
Q13. Why didn't I get an order confirmation email for my order?
A13. Please check your junk folder or spam folder. Sometimes the confirmation emails end up there depending on which email filters you have with your email account. Or, there may be a spelling error in the email you entered into your account.